• Any individual needs to follow a set of rules and regulations while interacting with the other person over the phone.
• Our voice plays a very important role in creating an impression of our personality, designation, education as well as the nature of the job we are engaged in.
• Use warm greetings like “good morning”, “good evening” or “good afternoon” depending on the time.
• Don’t just start speaking.
• Voice has to be very pleasant.
• Do not raise your tone or pitch while speaking. Do not yell on the phone.
• In any official call, don’t use words like” Any guess who I am? Or “Guess who’s speaking?’
• Make sure your content is crisp and relevant.
• Always reconfirm whether the person on the other side is the desired person.
• If by mistake you have dialed a wrong number, don’t just hang up, do say sorry and then keep the phone courteously.
• Never put the second party on a very long hold.
• While interacting over the phone, don’t chew anything or eat your food.
• Do end your conversation with pleasant words like “Thank you”, “Take care”, “nice speaking with you” and a warm bye. Never say Goodbye.
• Always speak each and every word clearly.
• Don’t take too long to pick up any call.
• If you miss the call, make sure you give a callback.
• In professional talks, never keep the conversation too long.
• If you are not the correct person and the speaker needs to speak to your fellow worker or colleague always say “one moment please- I will call him/her in a minute”.
• While in office, keep your mobile phone volume on vibration or on low volume such that it does not disturb other colleagues.
• If there is any disturbance in the network, don’t just keep speaking, call after sometime.
• Keep your notepad & pen during a phone conversation to note down key points.
• During a telephonic interview, sit in a noiseless space. Background noise & disturbance might put off the interviewer.
• Candidates looking out for jobs should always keep their numbers active. The employer might not reach out to you a 2nd time if you are not reachable.

 
If you find this article interesting, please respond with your comments on our mail. Or if you would like to know more on “Etiquettes or How to win in Interviews”, please send us a mail to giri@futuresandcareers.com
Best Wishes for your career,
Giri Krishnan
BE (Mechanical), MBA (Operations),
Member of IOD, NHRD, IIE, Certified Independent Director

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HR Mentor, Advisor, Consultant, Interview panelist, associated with more than 200+ esteemed Clients, 27K LinkedIn Connections;
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